Privacy Policy

How Kameme collects, uses, and protects your information.

Last updated: July 15, 2026

1. Introduction

Kameme ("we", "us", or "our") is a carpooling application that connects passengers with drivers for planned trips, and lets organizations coordinate shared transport. This Privacy Policy explains what information we collect when you use the Kameme mobile application and related services (collectively, the "Service"), why we collect it, and how we handle it.

By using Kameme, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information we collect

We collect the following categories of information:

a. Account & identity information

  • Phone number — used to verify your identity and secure your account via one-time SMS or phone authentication.
  • Profile information — such as your name, profile photo, and role (passenger, driver, or organization member) that you provide or choose to share.

b. Trip & service data

  • Trips you plan or offer (origin, destination, departure time, route, price per seat, and available seats).
  • Bookings, ride history, ratings, and reviews you submit or receive.
  • Organization memberships and the groups you belong to.

c. Location data

With your permission, we collect precise location data from your device to match you with nearby trips, show drivers and passengers on a map, and provide live trip tracking. See Section 3.

d. Device & usage information

  • Device type, operating system, app version, language, and crash/diagnostic logs.
  • Push notification tokens and, where enabled, SMS delivery status.
  • Aggregated usage analytics that help us improve the Service.

3. Location data

Kameme is built around routes and meet-up points, so location is central to the Service. We access your device's location only:

  • After you grant location permission;
  • While you are actively planning, searching for, or on a trip (foreground), and, if you enable "always" location, in the background to support live tracking and driver arrival estimates;
  • To display your position and your driver's/passenger's position on a map provided by a third-party mapping service (e.g., OpenStreetMap/Nominatim).

You can disable location permissions at any time in your device settings. Doing so may limit features such as trip matching, live tracking, and map-based pickups.

4. SMS, calls & notifications

To keep you informed, Kameme may send:

  • Push notifications (via Firebase Cloud Messaging) about bookings, trip updates, and messages.
  • SMS messages for verification codes and, where you opt in or where required for a trip, ride-related alerts. We use device SMS capabilities (another_telephony) only to deliver or read Kameme-related messages with your consent.

We do not read, store, or sell the content of your personal SMS conversations. SMS sent or received for verification or trip coordination may be processed as needed to operate the Service.

5. How we use information

We use the information we collect to:

  • Create and secure your account and verify your identity.
  • Match passengers with drivers and display trips, routes, and availability.
  • Provide live location tracking and arrival estimates during trips.
  • Process bookings, payments/contributions, ratings, and support requests.
  • Send transactional and safety-related notifications (push and SMS).
  • Operate and improve the Service, including debugging, analytics, and preventing fraud or abuse.
  • Comply with legal obligations and enforce our Terms of Service.

6. Sharing & disclosure

We do not sell your personal information. We share data only as described here:

  • Within the Service — trip details (route, time, price, seats) are shared with matched passengers and drivers; your live location during a trip is shared with your trip counterpart and any trusted contacts you choose.
  • Service providers — we use trusted third parties to operate the Service, including:
    • Supabase (backend database, authentication, and storage);
    • Google Firebase (authentication, crash reporting, and push notifications);
    • Mapping & geocoding providers (e.g., OpenStreetMap/Nominatim) to convert locations to addresses and render maps;
    • SMS and push delivery infrastructure.
    These providers process data on our behalf under appropriate agreements and may store data on servers outside your country of residence.
  • Legal compliance — we may disclose information if required by law, legal process, or to protect the rights, safety, and property of Kameme, our users, or the public.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred subject to this policy.

7. Data retention & deletion

We retain personal information only for as long as necessary to provide the Service and meet legal, accounting, or reporting requirements. When you delete your account:

  • Your profile, phone number, and authentication records are removed or anonymized;
  • Active trip data is discontinued; historical trip records are retained only as needed for safety, dispute resolution, and legal compliance, then deleted or anonymized.

To delete your account and data, use the in-app account settings or contact us at privacy@kameme.app. We will respond within the timeframes required by applicable law.

8. Security

We use administrative, technical, and physical safeguards designed to protect your information, including encrypted connections (HTTPS/TLS), secure authentication, and access controls. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. We encourage you to use a strong device passcode and to review the trips you share.

9. Children's privacy

Kameme is not intended for children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it.

10. Your rights & choices

Depending on your location, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. You can:

  • Update your profile information in the app at any time;
  • Revoke location, notification, and SMS permissions in your device settings;
  • Request access to or deletion of your data by emailing privacy@kameme.app.

We will not discriminate against you for exercising your privacy rights.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last updated" date and, for material changes, provide additional notice (such as in-app or by email). Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

12. Contact us

If you have questions or requests about this Privacy Policy or your data, contact us:

Kameme — Carpool smarter. Ride together.